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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    You can track your order using the tracking number provided in your confirmation email. This number will allow you to see the delivery progress on the courier's website.

    If you can't locate your tracking number, or the estimated delivery date has passed, please contact us and we'll be happy to investigate for you.

    Do you deliver on public holidays?

    No, we generally do not deliver on public holidays.

    Do you deliver to my postcode?

    In most cases, we can deliver to your postcode. However, there may be some remote areas where delivery isn't available. To confirm delivery to your specific postcode, please contact us.

    Do I need to be there to sign for delivery?

    Not always. Whether a signature is required depends on the chosen delivery option. Some deliveries may require a signature, while others may be left in a safe place if no one is home.